Our Classes

Meet with us to discuss your Consulting &/or Training needs

Learn to Administer and Configure Remedy ITSM

Learn to add a Chatbot to your Digital Workplace (Email to schedule)

Learn how to use BMC Remedy Smart IT for Change Management.

Learn how to use Smart IT to create, update, edit and work Incidents

Using Remedy/Helix Smart IT for Incident Management

Using Digital Workplace (DWP) for Self-Service.

Using Smart IT for Knowledge Management.

Using Remedy Smart IT for Problem Management

Using Remedy/Helix Smart IT for Work Order Management

Using Remedy/Helix Smart IT for Change Management

Using Remedy/Helix Smart Reporting

Introduction to using Remedy/Helix Smart IT

Using Remedy/Helix Mid-Tier for Incident Management

Using Remedy Mid-Tier for Problem Management

Using Remedy/Helix Mid-Tier for Change Management