PROFESSIONAL SERVICES

CyberTrain provides general training design and development; project management, BMC Software implementation, installation, administration, development, and training services to include staff augmentation. We specialize in training services but we also provide software engineer consulting on the below software.

 

We specialize in providing senior-level, experienced consultants and training professionals for implementations, upgrades, general consulting, training design and development, and staff augmentation. We also provide workshops, professional eLearning Web-based Training (WBT), and Instructor-led (in-person and distance) courses for BMC Helix / Remedy ITSM, BMC CMDB, Digital Workplace Self-Service, Smart IT, Knowledge Management, Smart Reporting, Remedyforce, Discovery,  and many other products and topics. Contact us today for more information about our products and services. We can also provide you with a demonstration of our products and discuss your requirements in detail.

BMC Software Products:

  • BMC Helix / Remedy IT Service Management (ITSM)

    • BMC Helix / Remedy Action Request (AR) System

    • BMC Helix / Remedy Service Desk (Incident & Problem Management)

    • BMC Helix / Remedy Change & Release Management

    • BMC Helix / Remedy Work Order Management

    • BMC Helix / Remedy Knowledge Management

    • BMC Helix / Remedy Asset Management

    • BMC Helix / Remedy Service Level Management (SLA/SLM)

    • BMC Service Request Management (SRM)

    • BMC Digital Workplace (DWP - Self Service) & Chatbots

  • BMC CMDB

  • Reporting

    • BMC Smart Reporting & Helix Reporting

    • Northcraft Analytics

    • BMC Remedy AR & Web Reports

  • BMC Helix / Remedy ITSM Processes

  • Remedyforce ITSM & Self Service

  • BMC Discovery (ADDM, BCM, etc.)

  • Integrations (other discovery tools, Jira, CIM, AD/LDAP, Purchasing Apps, etc.)

Other Products

  • Northcraft Analytics (Enterprise Reporting)

  • Kinetic Data Products

    • Kinetic Request

    • Kinetic Calendar

    • Kinetic Task Engine

We also offer Training, Testing, User Guides, Knowledge Management article development, admin support, and Tutorials as well as Custom training on any topic or system to include system demonstration and simulations.

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BMC Remedy ITSM Implementation Services

 

We provide top-notch training, implementation services, and workshops. We've been around since 1999 and many of the BMC Partners are re-sellers of our training products and consulting services. We are well known throughout the community for providing great consultants that get it right the first time. We have the best training products for Helix / Remedy ITSM on the market. So come direct to the source and purchase our products and services directly from CyberTrain.

 

We provide training and consulting services for analysis, workshops, system design, configurations, customizations, implementations, upgrades, project management, testing and training for software systems.

 

Our specialties are BMC Remedy ITSM, Kinetic Data products, Lawson, Kronos, and HealthStream LMS.

CLIENT TESTIMONIALS

“I can recommend Victoria Schmidt as a person with great background and deep wisdom of IT solutions. Victoria Schmidt never refuses you when you ask her for help. With Victoria (& CyberTrain), every problem
had a solution.” 

— Teresa Norris
Senior Solutions Architect/Remedy Team Lead
Syniverse Technologies