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PROFESSIONAL SERVICES

CyberTrain provides software sales, implementation, consulting and training services. We are a proud partner of BMC Software, Kinetic Data, Northcraft Analytics, and Salesforce.

 

We specialize in providing senior level, experienced consultants for implementations, upgrades, general consulting and staff augmentation. We also provide workshops, professional eLearning Web-based Training (WBT), and Instructor-led (in-person and distance) courses for Remedy ITSM, Atrium CMDB, Digital Workplace, Smart IT, Knowledge Management, Smart IT, Smart Reporting, Remedyforce, Discovery,  and many other products and topics. Contact us today for more information about our products and services. We can also provide you with a demonstration of our products and discuss your requirements in detail.

BMC Software Products:

  • BMC Remedy IT Service Management (ITSM)

    • VMC Remedy Action Request (AR) System

    • BMC Remedy Service Desk (Incident & Problem Management)

    • BMC Remedy Change Management

    • BMC Remedy Release Management

    • BMC Remedy Work Order Management

    • BMC Remedy Service Request Management

    • BMC Remedy Knowledge Management

    • BMC Remedy Asset Management

    • BMC Remedy Service Level Management

  • BMC Atrium CMDB

  • BMC Service Level Management (SLM/SLA)

  • Reporting

    • BMC Smart Reporting

    • Northcraft Analytics

    • BMC Remedy AR & Web Reports

    • BMC Analytics

  • BMC Remedy ITSM Processes

  • Remedyforce ITSM & Self Service

  • BMC Discovery (ADDM & Others)

Other Products

  • Northcraft Analytics (Enterprise Reporting)

  • Kinetic Data Products

    • Kinetic Request

    • Kinetic Calendar

    • Kinetic Task Engine

We also offer Training, Testing, User Guides, Knowledge Management article development, FAQs, & Online Help Systems and Tutorials as well as Custom IT, HR and ERP system training, and general HR training, ITIL Courses and simulations.

BMC Remedy ITSM Implementation Services

 

We sell BMC Software products, implementation services, and training. We've been around since 1999 and many of the other BMC Partners are actually re-sellers of our training products and consulting services. We are well known throughout the community for providing great consultants that get it right the first time. We have the best training products for Remedy ITSM on the market. So come direct to the source and purchase our products and services directly from CyberTrain.

 

We provide training and consulting services for analysis, workshops, system design, configurations, customizations, implementations, upgrades, project management, testin and training for software systems.

 

Our specialties are BMC Remedy ITSM, Kinetic Data products, Lawson, Kronos and HealthStream LMS.

CLIENT TESTIMONIALS

“I can recommend Victoria Schmidt as a person with great background and deep wisdom of IT solutions. Victoria Schmidt never refuses you when you ask her for help. With Victoria (& CyberTrain), every problem
had a solution.” 

— Teresa Norris
Senior Solutions Architect/Remedy Team Lead
Syniverse Technologies