CyberTrain has been around since 1999 and we employ only the most skilled and experienced personnel who not only know their craft but also how to work as a team with our customers. We are a trusted partner to our customers as demonstrated by our many repeat customers. We provide a great experience while meeting our customer's goals and exceeding their expectations. We manage our projects tightly to ensure we stay on track and on time/budget. We pride ourselves on going above and beyond for our customers.

 

Our Services include Analysis, Project Management, Design, Workshops, Software Consulting, and a full range of Training Services.

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Training Services: We provide high-quality, interactive training with a high return on investment (ROI). Students benefit from our modern designs, engaging content, and our easy-to-use interfaces. Our Instructional Designers work closely with SMEs and always keep both the desired business outcome and training objectives in mind while designing, developing, and delivering training. We design, develop, and deliver Instructor-led classes (online or onsite), blended learning, and interactive eLearning. We can create custom training on any topic or system. We also provide staff augmentation.

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Our training services include end-to-end analysis, blueprinting, design, development, implementation, and evaluation. We have Instructional Architects, Learning Experience Designers, Instructional Designers, Content Developers, multimedia developers, and Instructors / Facilitators. We are skilled in adult learning principles, instructional design models, and theories (ADDIE, Agile, SAM, Action Mapping, Bloom's, Gagne, etc.). We provide quality services and are skilled at working with SMEs and all levels of management.

 

We also sell our own off-the-shelf eLearning courses. These can be purchased as a course with hosting licenses, which allows for an unlimited number of students, for an unlimited amount of time, for 1 set price, that is hosted on your server or Learning Management System (LMS). Optionally, they can also be priced per student and we can host the course(s) for you or run a single-time course. Our eLearning courses are self-paced, with online notes, downloadable quick reference guides, handouts, and documentation, as well as having the ability to pause, back up and rewind, or jump to specific parts of the course for refresher training. Our "Try-It" simulations provide hands-on exercises and downloadable/printable materials offer great references for students. Save money with no travel expenses for students or instructors and allow students to take courses at their convenience.

 

In our Instructor-led classes, we are able to accommodate both small and larger groups. We can also provide staff augmentation at an hourly rate for everything from analysis to design, development, and implementation.

 

Software Consulting Services: CyberTrain has worked with BMC Software products since 1999. We offer skilled, experienced senior consultants for a smooth implementation or upgrade to your BMC Software systems. We also offer on-call support options and staff augmentation for your administration and development needs. Our skilled team will save you money by doing things quickly and right the first time. We team with you to provide a great experience while meeting your goals and exceeding your expectations. We manage our projects tightly to ensure we stay on track and on time/budget. We pride ourselves on going above and beyond for our customers and not needing to do Change Orders in most instances (it's very rare).

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Our Services include Project Management, Analysis, Workshops, Software Consulting, and a full range of Training Services. We provide BMC Software consulting and training services (Helix / Remedy ITSM, Remedyforce, Discovery tools, Self Service Portals, chatbots, CMDB, ITOM, ...).   We also sell many of our BMC Software commercial training courses as products (Introduction to the BMC CMDB, Using Helix / Remedy ITSM, Smart IT, Using Knowledge Management, etc.) which results in a great ROI for our customers.