We create exceptional training (ILT, ILO, webinar, CBT, Simulation, video, etc.), on a wide variety of topics. We are well known for our systems training (BMC Remedy ITSM, Remedyforce built on Salesforce, Kronos Timekeeper, Lawson, CMDB, ...), BUT we also create training for other topics such as HR (Diversity, Safety, Policies, ...), Softskills and leadership, product training, Call Center training, running a workshop, and many more.
WHY CHOOSE CYBERTRAIN INC.
CyberTrain has been around since 1999 and we employ only the most skilled and experienced personnel who not only know their craft but also how to work as a team with our customers. We are a trusted partner to our customers as demonstrated by our many repeat customers. We provide a great experience while meeting our customer's goals and exceeding their expectations. We manage our projects tightly to ensure we stay on track and on time/budget. We pride ourselves on going above and beyond for our customers.
Our Services include Project Management, Analysis, Workshops, Software Consulting, and a full range of Training Services. We provide both Services and Products. Our Products include BMC Software consulting and training services (Remedy ITSM, Remedyforce, Discovery tools, TrueSight, Monitoring Tools, Self Service Portals, chatbots, CMDB, ITOM, ...), Northcraft Analytics training, Kinetic Request products and services. We also sell many of our commercial training courses as products (Introduction to the BMC CMDB, Using Smart IT, Using Knowledge Management, etc.) which results in a great ROI for our customers.
Training Services: We provide high-quality, interactive training with a high return on investment (ROI). Students can remain focused with our easy-to-use interface and SMEs are utilized in every aspect of design and development. We create and deliver Instructor-led classes (online or onsite), blended learning, and highly interactive self-paced eLearning. We typically sell our off-the-shelf eLearning courses with hosting licenses, which allows for an unlimited number of students, for an unlimited amount of time, for 1 set price, that is hosted on your server or Learning Management System (LMS). Our training programs are self-paced, with online notes, downloadable quick reference guides, handouts, and documentation, as well as having the ability to pause, back-up and rewind, or jump to specific parts of the course for refresher training. We are able to accommodate both small and larger groups. Our "Try-It" simulations provide hands-on exercises and downloadable/printable materials offer great references for students. Save money with no travel expenses for students or instructors and allow students to take courses at their convenience. We can also provide staff augmentation at an hourly rate for everything from analysis to design, development, and implementation.
Software Consulting Services: CyberTrain is a trusted partner that has worked with BMC products since 1999. We offer skilled, experienced senior consultants for a smooth implementation or upgrade to your BMC Software systems. We also offer on-call support options and staff augmentation for your administration and development needs. Our skilled team will save you money by doing things quickly and right the first time. We team with you to provide a great experience while meeting your goals and exceeding your expectations. We manage our projects tightly to ensure we stay on track and on time/budget. We pride ourselves on going above and beyond for our customers and not needing to do Change Orders in most instances (it's very rare).
We provide affordable professional self-paced eLearning Web/Computer-based Training (CBT/WBT) courses which include lessons, professionally recorded audio, demonstrations and system simulations.
Our courses include lessons, demonstrations, and hands-on exercises customized to fit your company's training objectives and protocols.
Consulting & PM
We provide BMC Software consulting services for analysis, workshops, design, development, implementation, upgrades, project management, and training for BMC Remedy ITSM, BMC Discovery, and Remedyforce systems.
I had the pleasure of working with CyberTrain for the development
and implementation of Kronos Time and Attendance and
Healthstream Learning Management System training.
This training was developed and delivered for approximately
18,000 users across multiple healthcare facilities.
I found CyberTrain instructional designers, trainers and leaders
to be extremely professional and knowledgeable.
They worked within our every changing requirements and
were very accommodating to meet all of our needs.”