Remedy ITSM eLearning Modules and ILT Training Classes


CyberTrain is a trusted BMC Software Partner. We have been around since 1999 and we offer skilled, experienced senior consultants for a smooth implementation or upgrade. We team with our customers to provide a great experience for them while meeting their goals and exceeding their expectations. We manage our  projects tightly to ensure we stay on track and on time. We pride ourselves in going above and beyond for our customers.


We also provide high-quality, interactive training with a high return on investment (ROI). Students can remain focused with our easy to use interface and SMEs are utilized in every aspect of development. We typically sell our eLearning courses with a hosting licenses, which allows for an unlimited number of students, for an unlimited amount of time, for 1 set price, that is hosted on your server or Learning Management System (LMS). Our training programs are self-paced, with online notes, downloadable quick reference guides, handouts and documentation, as well as having the ability to pause, back-up and rewind or jump to specific parts of the course for refresher training. We are able to accommodate both small and larger groups. Our "Try-It" simulations provide hands-on exercises and downloadable/printable materials offer great references for students. Save money with no travel expenses for students or instructors!

eLearning Web Training

We provide affordable professional self-paced eLearning Web/Computer-based Training (CBT/WBT) courses which include lessons, professionally recorded audio, demonstrations and system simulations.

Instructor-Led Training

Our courses include lessons, demonstrations, and hands-on exercises customized to fit your company's training objectives and protocols.

Consulting & PM

We provide BMC Software sales and consulting services for analysis, workshops, design, development, implementation, upgrades, project management, and training for BMC Remedy ITSM, BMC Discovery and Remedyforce systems. 

“I'm happy to provide a recommendation for CyberTrain! I work for Syniverse Technologies supporting our ITSM/Remedy platform for ticketing, Asset Management, Change Management, CMDB, ADDM, and Service Request Management and several more.


We've had an on-going relationship with CyberTrain since 2012, which included training delivery/written documentation, and custom web-based training creation for thousands of employees.

We've also taken advantage of consulting services for:

1) ITSM upgrades

2) Asset Management/ADDM/CMDB implementations

3) ITSM Administrator Training


CyberTrain is very familiar with Remedy and also with our specific customizations. They are quick to offer well-thought-out solution options to our various business needs. Their consultants are professional, courteous, and quick to integrate into a team needing a solution "yesterday".


I highly recommend choosing CyberTrain to meet your Remedy needs.”

— Elizabeth W.
Systems Engineer
Major Global Telecommunications Company




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