TRAINING SERVICES

We create exceptional training (ILT, ILO, webinar, CBT, Simulation, video, etc.), on a wide variety of topics. We are well known for our systems training (BMC Remedy ITSM, Remedyforce built on Salesforce, Kronos Timekeeper, Lawson, CMDB, ...), BUT we also create training for other topics such as HR (Diversity, Safety, Policies, ...), Softskills and leadership, product training, Call Center training, running a workshop, and many more.

WHY CHOOSE CYBERTRAIN INC.

CyberTrain has been around since 1999 and we employ only the most skilled and experienced personnel who not only know their craft but also how to work as a team with our customers. We are a trusted partner to our customers as demonstrated by our many repeat customers. We provide a great experience while meeting our customer's goals and exceeding their expectations. We manage our projects tightly to ensure we stay on track and on time/budget. We pride ourselves on going above and beyond for our customers.

 

Our Services include Project Management, Workshops, BMC Software Consulting, and Training Services.

Our Products include BMC Software products (Remedy ITSM, Remedyforce, Discovery tools, TrueSight, Monitoring Tools, Self Service Portals, chatbots, CMDB, ITOM, ...), Northcraft Analytics, Kinetic Request Products,  and we also sell many of our commercial training courses as products (Introduction to the BMC CMDB, Using Smart IT, Using Knowledge Management, etc.) which results in a great ROI for our customers.

Training Services: We provide high-quality, interactive training with a high return on investment (ROI). Students can remain focused with our easy to use interface and SMEs are utilized in every aspect of development. We create and deliver Instructor-led classes (online or onsite) and highly interactive remote eLearning. We typically sell our eLearning courses with hosting licenses, which allows for an unlimited number of students, for an unlimited amount of time, for 1 set price, that is hosted on your server or Learning Management System (LMS). Our training programs are self-paced, with online notes, downloadable quick reference guides, handouts, and documentation, as well as having the ability to pause, back-up and rewind, or jump to specific parts of the course for refresher training. We are able to accommodate both small and larger groups. Our "Try-It" simulations provide hands-on exercises and downloadable/printable materials offer great references for students. Save money with no travel expenses for students or instructors and allow students to take courses at their convenience.

 

Consulting Services: CyberTrain is a trusted BMC Software Partner that has worked with BMC products since 1999. We offer skilled, experienced senior consultants for a smooth implementation or upgrade to your BMC Software systems. We also offer on-call support options and staff augmentation for your administration and development needs. Our skilled team will save you money by doing things quickly and right the first time. We team with you to provide a great experience while meeting your goals and exceeding your expectations. We manage our projects tightly to ensure we stay on track and on time/budget. We pride ourselves on going above and beyond for our customers and not needing to do Change Orders in most instances (it's very rare).

 

eLearning (CBT/WBT)

We provide affordable professional self-paced eLearning Web/Computer-based Training (CBT/WBT) courses which include lessons, professionally recorded audio, demonstrations and system simulations.

Instructor-Led Training

Our courses include lessons, demonstrations, and hands-on exercises customized to fit your company's training objectives and protocols.

Consulting & PM

We provide BMC Software sales and consulting services for analysis, workshops, design, development, implementation, upgrades, project management, and training for BMC Remedy ITSM, BMC Discovery and Remedyforce systems. 

I had the pleasure of working with CyberTrain for the development

and implementation of Kronos Time and Attendance and

Healthstream Learning Management System training.

 

This training was developed and delivered for approximately

18,000 users across multiple healthcare facilities.

 

I found CyberTrain instructional designers, trainers and leaders

to be extremely professional and knowledgeable.

They worked within our every changing requirements and

were very accommodating to meet all of our needs.”  

— Jason Sunseri
The CSI Companies/Stanford Children's Hospital /
SCL Health System (SCLHS), Denver CO

 

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