TRAINING SERVICES

CyberTrain offers training, documentation, and implementation services. Schedule a meeting to see our Training Portfolio with recommendations from our clients, examples of our work, and our process. We also provide requirements and training analysis, project planning and management, and a full range of training services. Whether you plan to develop a traditional Instructor-led Training (ILT), interactive self-paced eLearning (CBT/WBT), or a hybrid course, CyberTrain can assist you.  

Training Design & Development

We can create custom training or update existing training.  We can develop your training using our materials or your existing materials, in any format, to produce complete Instructor-led classes, self-study packages, Online Instructor-led training, or interactive eLearning / Web-based training (WBT) to meet your specific requirements.  We can also provide you with off-the-shelf training for many products.

 

We can provide training design and development for any topic or system. We specialize in IT and HR systems training to include Service Management, ITOM, BMC Helix / Remedy ITSM, RemedyForce, Kinetic Request, Lawson, and Kronos Courses as well as custom courses and simulations on any topic or system. Given our extensive experience with BMC Remedy ITSM and RemedyForce, we have developed a suite of eLearning classes available for implementation immediately. We can also customize these courses to your specific needs.

Training Project Services
The following provides an overview of a general training methodology that we follow during our Training Projects. However, we are very experienced in all of the modern adult learning theories, processes, and procedures. We are skilled in everything from ADDIE to SAM and AGILE.

Needs Analysis
During the needs analysis phase, the training personnel will hold introductory meetings and site visits to understand training as it relates to the overall project. The team will meet with business champions, trainers, end-users, and project team members to understand historical training programs, daily job functions, and the degree of change that is desired as the business outcome objective. During this phase, the team will identify the desired business outcomes, learner experience, and training objectives. We will perform the training gap/needs analysis, analyze the training audience, identify potential Learning Personas, build the overall Analysis Results Report, and begin the Training Plan. We will include documentation as needed by your organization. Any customer-requested adjustments to the objectives will be made during this phase.

Design
During the design phase, the training team will develop blueprints, high-level designs, DDDs (if used), and define key course topics and modules. Initial designs for the course content, delivery mechanisms, and performance support requirements will also be created. Additionally, the team will create and confirm training material standards to provide consistency in the look and feel of the training materials.

The purpose of these design activities is to create a standardized framework and to receive customer approval for the design prior to beginning full-blown development. The design phase could include a prototype or mock-up depending on the process used. The design activities make development a smoother, more consistent process.

Develop
Once the curriculum designs are complete, the training team will begin developing the training materials and other supporting deliverables. When implementing a new system, the training development phase should be slightly later than the project development cycle so that training materials correspond to the newest features of the system, but do not follow so closely that re-work and re-writes are necessary in case of system changes.

Deliver
Training courses can be delivered onsite, online, or via self-paced interactive eLearning to minimize staff time away from work. When the training is for a new system, the training schedule will be aligned with the deployment plan so the staff receives training in a timely manner. Additionally, we ensure that the training takes place during a time that is convenient for our customer's staff.

Measure Results
At the conclusion of the training, results should be measured. Participants participate in an evaluation at the end of their training, and in some cases after returning to their jobs, to gauge their understanding and confidence in using their new skills and knowledge on the job, and to gauge if the business outcome goals have been met.

CLIENT TESTIMONIALS

“I can recommend Victoria Schmidt as a person with great background and deep wisdom of IT solutions. Victoria Schmidt never refuses you when you ask her for help. With Victoria (& CyberTrain), every problem
had a solution.” 

— Teresa Norris
Senior Solutions Architect/Remedy Team Lead
Syniverse Technologies