Training Services

CyberTrain provides both pre-built and custom training courses and services. We specialize in providing experienced professionals to create interactive eLearning and Instructor-led (in-person and distance) courses for our customers. Our team is skilled in everything training from analysis, design, development, implementation, and evaluation. We can use any design process from ADDIE to SAM or AGILE. We work with our customers to tailor the training experience to their particular needs.

Our Courses

Below is a partial list of our IL (Instructor-Led) and ILO (Instructor-Led Online) Pre-built (can be customized) Training Products and examples of some of our custom courses.

Below are just SOME examples of our courses. Note we are always adding examples so check back often!

All Using BMC Helix / Remedy eLearning modules are also available as Instructor-led courses. Instructor-led courses can be taught onsite or remotely via Zoom (or similar). We can also create totally custom courses. Contact us for a demonstration!

  • BMC Helix / Remedy Courses:

    • BMC Helix / Remedy AR System Administration and Development Courses

    • BMC Helix / Remedy Service Level Management Administration

    • BMC Helix / Remedy Service Request Management Administration

    • BMC Helix / Remedy ITSM Application Administration

    • BMC CMDB Administration

    • BMC Helix / Remedy and Reporting Administration

    • Using BMC Helix / Remedy ITSM Applications (Various Courses)

    • Demo: Adding Filters in Smart IT (Click Title to View Example)

    • Simulation: Adding Filters in Smart IT (Click Title to View Example)

    • Smart IT Course Lsn. Ex.: Introduction to the Smart Recorder (Click Title to View)

    • Using Kinetic Request

    • Using Lawson Self-Service Portal for Employees

    • Using Lawson Self-Service Portal for Managers

    • Using Kronos Timekeeping System for Employees

    • Using Kronos Timekeeping System for Super Users

    • Using Kronos Timekeeping System for Managers

    • Using Kronos Timekeeping System for On-Call Scheduling

    • Using HealthStream LMS for Employees

    • Using HealthStream LMS for Managers

    • Using HealthStream LMS for Administrators

    • ITIL Courses and Simulations

We also have pre-built courses in BMC Helix / Remedy ITSM, BMC CMDB, Digital Workplace Self-Service), Smart IT, Knowledge Management, Incident Management, Reporting, Asset Management, BMC Discovery, and many other products and topics. Our courses include lessons, demonstrations, and system simulations (eLearning) or hands-on exercises (ILT). Our eLearning courses include professionally recorded audio and are very interactive. Contact us today for a full list of courses and to obtain a quote or to discuss a custom training project or staff augmentation.

 

We can also provide you with a demonstration of our products and discuss trial access to evaluate the quality of the courseware. We are certain that you'll agree it is the best ITSM courseware available on the market today!

BMC Remedy ITSM & Other IT and HR System Web/Computer-based Training (CBT/WBT) Courses

BMC Helix / Remedy ITSM Courses:

  • Using Helix / Remedy Service Desk (Incident & Problem Management)

  • Using Helix / Remedy Change Management

  • Using Helix / Remedy Release Management

  • Using Helix / Remedy Change Management

  • Using Helix / Remedy Work Order Management

  • Using Helix / Remedy Service Request Management

  • Using Helix / Remedy Knowledge Management

  • Using Helix / Remedy Asset Management

  • Administering & Using Helix / Remedy Service Level Management

  • Using BMC Reporting

  • Introduction to the BMC CMDB

  • Helix / Remedy ITSM Processes & the CMDB

Other System Courses:

  • Using Kinetic Request

  • Using Lawson Self-Service Portal for Employees

  • Using Lawson Self-Service Portal for Managers

  • Using Kronos Timekeeping System for Employees

  • Using Kronos Timekeeping System for Managers

  • Using HealthStream LMS for Employees

  • Using HealthStream LMS for Managers

  • Using HealthStream LMS for Administrators

  • Safety Courses

We also offer Knowledge Systems, FAQs, & Online Help Systems and Tutorials as well as Custom IT, HR and ERP system training, and general HR training, ITIL Courses and simulations.

BMC Helix / Remedy ITSM Implementation Services
 

We work with various Partners for software sales, implementation services, and training. We also have numerous re-sellers of our training products and services. You can also purchase products and services directly from CyberTrain. We provide training and consulting services for analysis, workshops, design, development, implementation, project management, and training for software systems. Our specialties are training and workshops for BMC Remedy ITSM, Kinetic Data products, Lawson, Kronos and HealthStream LMS.

CLIENT TESTIMONIALS

“I can recommend Victoria Schmidt as a person with great background and deep wisdom of IT solutions. Victoria Schmidt never refuses you when you ask her for help. With Victoria (& CyberTrain), every problem
had a solution.” 

— Teresa Norris
Senior Solutions Architect/Remedy Team Lead
Syniverse Technologies