Training Services
CyberTrain provides both pre-built and custom training courses and services. We specialize in providing experienced professionals to create interactive eLearning and Instructor-led (in-person and distance) courses for our customers. Our team is skilled in everything training from analysis, design, development, implementation, and evaluation. We can use any design process from ADDIE to SAM or AGILE. We work with our customers to tailor the training experience to their particular needs.
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Our Courses
Below is a partial list of SOME examples of our work. Note we are always adding examples so check back often!
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Video Examples: (Click Underlined Titles to View Example)
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Powtoon Videos (3)
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Vyond Animated Video – Employee Learning Experience (Requires Login - Inquire for a Demo)
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Adobe Captivate - Mobile Conference Badge Scan Video
Learning & Review Games:
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Articulate Storyline – End of Day Refresher Game – Jeopardy Style Review Game for Remedy ITSM
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Articulate Storyline – Ice Breaker Game for Conference – The Gardening Game (Jeopardy Style)
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Articulate Storyline – System Practice Game (Students look up info based on clues) - The Puzzler Game
eLearning Examples: (Click Underlined Titles to View Example)
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Articulate RISE Lesson – Diversity Example Course – With an embedded Powtoon Video Intro
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Articulate Storyline assessment embedded in RISE – Digital Acumen Self-Assessment
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Articulate Storyline - Evaluating Level of Care Across Healthcare Settings Course
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Adobe Captivate Course - Security Awareness Training
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Adobe Captivate Tutorial - Using Cloudberry to upload Courses to Amazon S3
- Adobe Captivate Tutorial - How to setup Captivate to run in an LMS
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Adobe Captivate Demo - Remedy Incident Management with Joe
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Adobe Captivate Course - Using Smart Reporting– Lesson, Handouts, Demos & Simulations
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Adobe Captivate / Camtasia - Captivate Tips - Adv Actions – Camtasia Intro, Captivate Demo
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Adobe Captivate Lesson - Healthcare Systems Safety Program Course
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Adobe Captivate / Camtasia - Introduction to Smart IT – Lesson, Demos, & Closed Captioning / Accessibility
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Adobe Captivate Hands-on Simulation - Using Filters Simulation
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Most of our eLearning courses have the following options:
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Pre-built BMC Software courses with an option to customize
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Fully custom course creation in your environment on any topic or system
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Staff augmentation to design and develop your training materials as needed
Below is a partial list of our (Instructor-Led Training (Online or Onsite).
All Using BMC Helix / Remedy eLearning modules are also available as Instructor-led courses.
We can also create totally custom courses. Contact us for a demonstration!
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Example System Courses:
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BMC Helix / Remedy AR System Administration and Development Courses
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BMC Helix / Remedy Service Level Management Administration
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BMC Helix / Remedy Service Request Management Administration
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BMC Helix / Remedy ITSM Application Administration
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BMC CMDB Administration
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BMC Helix / Remedy and Reporting Administration
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Using BMC Helix / Remedy ITSM Applications (Various Support & User Courses)
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Demo: Adding Filters in Smart IT (Click Title to View Example)
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Simulation: Adding Filters in Smart IT (Click Title to View Example)
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Smart IT Course Lsn. Ex.: Introduction to the Smart Recorder (Click Title to View)
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Using Kinetic Request
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Using Lawson Self-Service Portal for Employees / Managers
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Using Kronos Timekeeping System for Employees / Super Users / Managers
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Using Kronos Timekeeping System for On-Call Scheduling
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Using HealthStream LMS for Employees / Managers / Administrators
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ITIL Courses
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Our courses include lessons, demonstrations, and system simulations (eLearning) or hands-on exercises (ILT).
Our eLearning courses include professionally recorded audio and are very interactive.
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Contact us for a demonstration of our products.
We are certain that you'll agree it is the best courseware available
on the market today!
​BMC Helix / Remedy ITSM Courses:
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Using Helix / Remedy Service Desk (Incident & Problem Management)
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Using Helix / Remedy Change Management
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Using Helix / Remedy Release Management
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Using Helix / Remedy Change Management
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Using Helix / Remedy Work Order Management
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Using Helix / Remedy Service Request Management
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Using Helix / Remedy Knowledge Management
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Using Helix / Remedy Asset Management
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Administering & Using Helix / Remedy Service Level Management
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Using BMC Reporting
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Introduction to the BMC CMDB
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Helix / Remedy ITSM Processes & the CMDB
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We also offer Knowledge Systems, FAQs, & Online Help Systems and Tutorials, Custom IT, HR, and ERP system training, general HR training, ITIL Courses, and simulations.
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BMC Helix / Remedy ITSM Implementation Services
We work with various Partners for software sales, implementation services, and training. We also have numerous re-sellers of our training products and services. You can also purchase products and services directly from CyberTrain. We provide training and consulting services for analysis, workshops, design, development, implementation, project management, and training for software systems. Our specialties are training and workshops for BMC Remedy ITSM, Kinetic Data products, Lawson, Kronos and HealthStream LMS.
