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Training Services

CyberTrain provides both pre-built and custom training courses and services. We specialize in providing experienced professionals to create interactive eLearning and Instructor-led (in-person and distance) courses for our customers. Our team is skilled in everything training from analysis, design, development, implementation, and evaluation. We can use any design process from ADDIE to SAM or AGILE. We work with our customers to tailor the training experience to their particular needs.

Our Courses

Below is a partial list of SOME examples of our work. Note we are always adding examples so check back often!

Video Examples: (Click Underlined Titles to View Example)

Learning & Review Games:

eLearning Examples: (Click Underlined Titles to View Example)

Most of our eLearning courses have the following options:

  • Pre-built BMC Software courses with an option to customize

  • Fully custom course creation in your environment on any topic or system

  • Staff augmentation to design and develop your training materials as needed


Below is a partial list of our (Instructor-Led Training (Online or Onsite).

All Using BMC Helix / Remedy eLearning modules are also available as Instructor-led courses.

We can also create totally custom courses. Contact us for a demonstration!

  • Example System Courses:

    • BMC Helix / Remedy AR System Administration and Development Courses

    • BMC Helix / Remedy Service Level Management Administration

    • BMC Helix / Remedy Service Request Management Administration

    • BMC Helix / Remedy ITSM Application Administration

    • BMC CMDB Administration

    • BMC Helix / Remedy and Reporting Administration

    • Using BMC Helix / Remedy ITSM Applications (Various Support & User Courses)

    • Using Kinetic Request

    • Using Lawson Self-Service Portal for Employees / Managers

    • Using Kronos Timekeeping System for Employees / Super Users / Managers

    • Using Kronos Timekeeping System for On-Call Scheduling

    • Using HealthStream LMS for Employees / Managers / Administrators

    • ITIL Courses

Our courses include lessons, demonstrations, and system simulations (eLearning) or hands-on exercises (ILT).

Our eLearning courses include professionally recorded audio and are very interactive.

Contact us for a demonstration of our products.

We are certain that you'll agree it is the best courseware available

on the market today!


​BMC Helix / Remedy ITSM Courses:

  • Using Helix / Remedy Service Desk (Incident & Problem Management)

  • Using Helix / Remedy Change Management

  • Using Helix / Remedy Release Management

  • Using Helix / Remedy Change Management

  • Using Helix / Remedy Work Order Management

  • Using Helix / Remedy Service Request Management

  • Using Helix / Remedy Knowledge Management

  • Using Helix / Remedy Asset Management

  • Administering & Using Helix / Remedy Service Level Management

  • Using BMC Reporting

  • Introduction to the BMC CMDB

  • Helix / Remedy ITSM Processes & the CMDB

We also offer Knowledge Systems, FAQs, & Online Help Systems and Tutorials, Custom IT, HR, and ERP system training, general HR training, ITIL Courses, and simulations.

BMC Helix / Remedy ITSM Implementation Services

We work with various Partners for software sales, implementation services, and training. We also have numerous re-sellers of our training products and services. You can also purchase products and services directly from CyberTrain. We provide training and consulting services for analysis, workshops, design, development, implementation, project management, and training for software systems. Our specialties are training and workshops for BMC Remedy ITSM, Kinetic Data products, Lawson, Kronos and HealthStream LMS.


“I can recommend Victoria Schmidt as a person with great background and deep wisdom of IT solutions. Victoria Schmidt never refuses you when you ask her for help. With Victoria (& CyberTrain), every problem
had a solution.” 

— Teresa Norris
Senior Solutions Architect/Remedy Team Lead
Syniverse Technologies
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