Training Services

CyberTrain provides both pre-built and custom training courses and services. We specialize in providing experienced professionals to create eLearning and Instructor-led (in-person and distance) courses for our customers. Our team is skilled in everything training from analysis, design, development, implementation, and evaluation. We can use any design process from ADDIE to SAM or AGILE. We work with our customers to tailor the training experience to their particular needs.


We also have pre-built courses in BMC Remedy ITSM, BMC CMDB, Digital Workplace Self-Service), Smart IT, Knowledge Management, Incident Management, Smart Reporting, Asset Management, BMC Discovery, and many other products and topics. Our courses include lessons, demonstrations, and system simulations (eLearning) or hands-on exercises (ILT). Our eLearning courses include professionally recorded audio. Contact us today for a full list of courses and to obtain a quote. We can also provide you with a demonstration of the products and discuss trial access to evaluate the quality of the courseware. We are certain that you'll agree it is the best ITSM courseware available on the market today!

BMC Remedy ITSM & Other IT and HR System Web/Computer-based Training (CBT/WBT) Courses

Remedy ITSM Courses:

  • Using Remedy Service Desk (Overview, Incident & Problem Management)

  • Using Remedy Change Management

  • Using Remedy Release Management

  • Using Remedy Change Management

  • Using Remedy Work Order Management

  • Using Remedy Service Request Management

  • Using Remedy Knowledge Management

  • Using Remedy Asset Management

  • Administering & Using Remedy Service Level Management

  • Using Remedy Reporting and BMC Analytics

  • Introduction to the Atrium CMDB

  • Remedy ITSM Processes & the CMDB

Other System Courses:

  • Using Kinetic Request

  • Using Lawson Self-Service Portal for Employees

  • Using Lawson Self-Service Portal for Managers

  • Using Kronos Timekeeping System for Employees

  • Using Kronos Timekeeping System for Managers

  • Using HealthStream LMS for Employees

  • Using HealthStream LMS for Managers

  • Using HealthStream LMS for Administrators

  • Safety Courses

We also offer Knowledge Systems, FAQs, & Online Help Systems and Tutorials as well as Custom IT, HR and ERP system training, and general HR training, ITIL Courses and simulations.


Our Pre-built Courses

Below is a partial list of our IL (Instructor-Led) and ILO (Instructor-Led Online) Pre-built (can be customized) Training Products.

All Using BMC Remedy eLearning modules are also available as Instructor-led courses. Instructor-led courses can be taught onsite or remotely via Webex (or similar). We can also create totally custom courses. Note we will be adding links to examples so check back often!


BMC Remedy ITSM Implementation Services
We work with various Partners for software sales, implementation services, and training. We also have numerous re-sellers of our training products and services. You can also purchase product and services directly from CyberTrain. We provide training and consulting services for analysis, workshops, design, development, implementation, project management, and training for software systems. Our specialties are training and workshops for BMC Remedy ITSM, Kinetic Data products, Lawson, Kronos and HealthStream LMS.


“I can recommend Victoria Schmidt as a person with great background and deep wisdom of IT solutions. Victoria Schmidt never refuses you when you ask her for help. With Victoria (& CyberTrain), every problem
had a solution.” 

— Teresa Norris
Senior Solutions Architect/Remedy Team Lead
Syniverse Technologies