Meet our talented Staff!

 

First, meet our Management and Consulting Teams!

Tip: Put your cursor over the individual's bio to hold it open until you're ready to see the next one. Use the arrows to see the various staff bios.

Meet Victoria Schmidt

CyberTrain, Inc.

President

Victoria Schmidt is the President of CyberTrain, Inc., a BMC Software Partner, which includes highly skilled, senior level Architects and Consultants, as well as Instructional Designers & Instructors specializing in BMC implementations and education.

 

Ms. Schmidt has been a presenter for the WWRUG Conferences and Director for the Service Management and Automation Conference (SMAC), speaker at various BMC events and conferences, Kinetic Data conferences and has been a keynote speaker for the Help Desk Institute in Seattle and Denver.

 

She has also written courses, reviews and articles. Victoria is an experienced professional with expertise in Remedy ITSM, Atrium CMDB & Asset Management, Remedyforce, Kinetic Request, Northcraft Analytics, process improvement, analysis, testing, architecture; self-paced interactive eLearning & Instructor-led courses.

 

CyberTrain is well known for its highly skilled and experienced consultants, trainers and eLearning Courses. The majority of CyberTrain’s work comes from recommendations of past clients to new clients and repeat work. CyberTrain is also a Kinetic Data, Northcraft Analytics and Salesforce partner but is primarily focused on it's BMC Partnership, Consulting and Training practice.  Ms. Schmidt is also on the Board of Directors for the Service Management & Automation Conference (SMAC).

Next, meet our talented Training Team!

Tip: Put your cursor over the individual's bio to hold it open until you're ready to see the next one. Use the arrows to see the various staff bios.

Meet Danielle Sotelo

CyberTrain, Inc.

Director of Instructional Design

Danielle Sotelo of CyberTrain. Danielle manages the Training team at CyberTrain and specializes in eLearning / Web Based Training Development. She is highly skilled in Instructional Deisng and Captivate. She and the team develope courses that include lessons, insteractive demonstrations and system simulations for various IT and HR systems to include Remedy ITSM (Incident, Change, Release, Asset, Work Order, Task, Knowledge, Smart IT, Digital Workplace, etc.), Remedyforce, ADDM, CMDB, HealthStream, Kronos, and other systems as well as process and general HR training.

 

 

She also was part of the CyberTrain Team that helped create the State of CA's certification training for the Affordable Care Act when it first came out. This was a complex online training course that includes certification testing.

Danielle has been volunteering with the Service Management & Automation Conference (SMAC) since the beginning and is active in her community!

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