Meet our talented Staff!

 

First, meet our Management and Consulting Teams!

Tip: Put your cursor over the individual's bio to hold it open until you're ready to see the next one. Use the arrows to see the various staff bios.

Meet Victoria Schmidt

CyberTrain, Inc.

President

Victoria Schmidt is the President of CyberTrain, Inc., a Training and Software Consulting Services Company. Our Education team includes Instructional Designers, Developers, Experience Designers, and Architects, & Instructors specializing in adult learning on any system or topic. Our Software Consulting team includes highly skilled, senior-level BMC Software Architects and Consultants, as well as Junor, Mid-Level, and Senior System Administrators.

 

Ms. Schmidt is an experienced Architect and Educator. She is also an accomplished Speaker. She has presented at numerous Conferences to include the WWRUG Conferences, the Service Management and Automation Conference (SMAC), various BMC events and conferences, Kinetic Data conferences and has been a keynote speaker for the Help Desk Institute in Seattle and Denver.

 

She has also designed and developed many courses, lead many teams and projects, and written articles. Victoria is an experienced professional with expertise in interactive eLearning and Instructor-led Training and in Software Consulting and Project Management for systems such as BMC Remedy ITSM, BMC CMDB & Asset Management, Remedyforce, Kinetic Request, Northcraft Analytics, process improvement, analysis, testing, and architecture.

 

CyberTrain is well known for its highly skilled and experienced consultants, trainers, and eLearning courses. The majority of CyberTrain’s work comes from recommendations of past clients to new clients and repeat work. CyberTrain is also a Kinetic Data, Northcraft Analytics, and Salesforce partner but is well-known for its BMC Consulting and Training practice.  Ms. Schmidt was also on the Board of Directors for the Service Management & Automation Conference (SMAC).

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Next, meet our talented Training Team!

Tip: Put your cursor over the individual's bio to hold it open until you're ready to see the next one. Use the arrows to see the various staff bios.

Meet Danielle Sotelo

CyberTrain, Inc.

Director of Instructional Design

Danielle Sotelo of CyberTrain. Danielle manages the Training team at CyberTrain and specializes in eLearning / Web Based Training Development. She is highly skilled in Instructional Deisng and Captivate. She and the team develope courses that include lessons, insteractive demonstrations and system simulations for various IT and HR systems to include Remedy ITSM (Incident, Change, Release, Asset, Work Order, Task, Knowledge, Smart IT, Digital Workplace, etc.), Remedyforce, ADDM, CMDB, HealthStream, Kronos, and other systems as well as process and general HR training.

 

 

She also was part of the CyberTrain Team that helped create the State of CA's certification training for the Affordable Care Act when it first came out. This was a complex online training course that includes certification testing.

Danielle has been volunteering with the Service Management & Automation Conference (SMAC) since the beginning and is active in her community!