Mid-Tier for Incident Mgmt. (eLearning)
Using Remedy/Helix Mid-Tier for Incident Management
- 4 hr4 hours
- $150.00 +Plan Option$150.00 +Plan Option
This course teaches you how to use Remedy Mid-Tier for Incident Management. It is a self-paced, interactive online course (eLearning Web-based Training) that includes lessons, system demonstrations, and simulations to allow you to practice what you've learned as you go through the class. This course provides detailed instruction on using Mid-Tier for Incident Management activities. Note, we recommend that you take the Remedy Mid-Tier overview WBT first, then this class and the other module-specific classes. Contact us for details on discounts if you want to take several classes at once or are purchasing for multiple people. Once you register and pay for the class, you will be given access to a link to go through the class as many times as you like within 1 year of purchase. This is limited to the individual that purchased the course and may not be shared. Note that these courses can also be purchased with a hosting license for Companies who would like to host it on their own server with an unlimited number of employees being able to access the course for an unlimited timeframe. Check with us for more details.