We offer training, documentation, and Remedy implmentation services. We also provide requirements and training analysis, project planning and management, testing, and IIIL consulting and training services.

Training

Whether you plan to develop a traditional Instructor led Training (IL), a Computer or Web Based Training (CBT/WBT) or a hybrid, CyberTrain can assist you.  Below is some additional information on the services CyberTrain offers: 

Training Development - We can do both customized development or packaged training.  We can work with your directly or through a sub-contract. We can develop your training using your existing materials, in any format, to produce complete Instructor led classes, self study packages, CBT or WBTs to meet your specific requirements.  We can also provide you with off-the-shelf training in some cases. Below are personnel we have available to help you achieve your training goals.

• Instructional Designers
• Multimedia Developers
• Technical Writers
• Programmers
• Software Engineers
• Database Developers
• Graphic Artist

For additional details on our training services and training design methodologies click here.

Remedy Implementation Services

We provide consulting services for analysis, design, development, implementation, project management, and staff training for Help Desk Systems. Our specialty is Online Help Desks using BMC Remedy products. We have experience designing Service Desk (Incident & Problem Management), Change & Release Management, Asset Management, Self Service and associated Applications such as:

• Web-enabled Help Desks/Service Desks
• Customized Help Desk Applications & Discrepancy Reporting Systems
• Issue Management Systems
• Asset Management & CMDB Systems
• Change & Release Management 
• Service Level Agreements
• Knowledge Systems, FAQs, & Online Help Systems
• Online Tutorials

For more information on our BMC Remedy products and services see our Products page.