Training Services

BMC Remedy Services

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Services

We offer custom and pre-packaged eLearning/WBT and Instructor-led courseware development and delivery, Remedy ITSM and Kinetic Request training, documentation, and workshops as well as Remedy ITSM consulting services. We also provide requirements and training analysis, project planning and management, testing, and ITIL consulting and training services.

Training

Whether you need standard pre-packaged Remedy ITSM training or you plan to develop traditional Instructor led Training (IL), eLearning (also known as Computer or Web Based Training (CBT/WBT)) courseware or a hybrid, CyberTrain can assist you. Below is some additional information on the services CyberTrain offers:

Training Development - We can do both customized development or packaged training for any type of system or process. We can work with your directly, through a sub-contract, or through a partner. We can develop your training using your existing materials, in any format, to produce complete Instructor led classes, self study packages, or eLearning courses to meet your specific requirements. We can also provide you with off-the-shelf training for BMC Remedy ITSM modules and ITIL courses. Below are personnel we have available to help you achieve your training goals.

  • Project Managers
  • Instructional Designers
  • Multimedia Developers
  • Technical Writers
  • Graphic Artist
  • Software Engineers
  • Remedy Consultants
  • BMC Discovery Consultants
  • Kinetic Consultants
  • ITIL & Process Consultants
  • Instructors & Workshop Facilitators

For additional details on our training services and training design methodologies click here.

Documentation

We provide professional documentation design and editing services. We can provide everything from quick user reference cards and guides, to detailed technical specifications, training and user guides, online help systems, and even Proposal assistance.

Remedy Implementation Services

We provide consulting services for analysis, workshops, design, development, implementation, project management, and training for Service Desk Systems. Our specialty is BMC Remedy ITSM products.

For more information on our products and services see our Products page.

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