BMC Remedy Products Implementation Services

We provide consulting services for analysis, design, development, implementation, project management, and staff training for Help Desk Systems. Our specialty is Online Help Desks using BMC Remedy products. We have experience designing Service Desk (Incident & Problem Management), Change & Release Management, Asset Management, Self Service and associated Applications such as:

• Web-enabled Custom Help Desks & Remedy Service Desk
• Customized Help Desk Applications & Discrepancy Reporting Systems
• Issue Management Systems
• Remedy Asset Management & Atrium CMDB Systems
• Remedy Change & Release Management 
• Remedy Service Level Agreements
• Knowledge Systems, FAQs, & Online Help Systems
• Online Tutorials

Below are links to additional information about BMC Remedy Products

• BMC Remedy Service Desk (Incident & Problem Management)
• BMC Remedy Change & Release Management
• BMC Remedy Asset Configuration Management
• BMC Atrium Configuration Management Database (CMDB)
• BMC Service Level Management (SLM)
• BMC Service Request System (SRM)
• BMC Remedy Knowledge Management (RKM)
• Kinetic Request System (Built on Remedy)