Recent News

07.27.2009Training Solutions

We are creating Remedy v7.5 ITSM Web-based training for Rapid Technologies, a leading BMC Education Partner.

07.26.2009Remedy Services

We are providing Project Management, Workshops, Analysis, Implementation, Testing, & Training Services.

07.25.2009Documentation

We provided documentation services, including analysis, training manuals, Quick Reference Guides for several large customers including the State of California.

Contact Us

We'd love to hear from you. Email us at info@cybertraininc.com

Remedy Services

We work with Rapid Technologies, a BMC Partner for software sales, implementation services, training classes and support for all BMC products.0

We provide consulting services for analysis, design, development, implementation, project management, and staff training for Help Desk Systems.

Our specialty is Online Help Desks using BMC Remedy products.

BMC Remedy Products Implementation Services

We have experience designing Service Desk (Incident & Problem Management), Change & Release Management, Asset Management, Self Service and associated Applications such as:

• Web-enabled Custom Help Desks & Remedy Service Desk
• Customized Help Desk Applications & Discrepancy Reporting Systems
• Issue Management Systems
• Remedy Asset Management & Atrium CMDB Systems
• Remedy Change & Release Management 
• Remedy Service Level Agreements
• Knowledge Systems, FAQs, & Online Help Systems
• Online Tutorials

Below are links to additional information about BMC Remedy Products.